FAQ

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We work in:

Saline | Benton | Bridgewater | Pittsfield | Mooreville | York | Macon | River Raisin | Ann Arbor | Stony Creek | Rogers Corner | Milan | Clinton | Cone | Foster | Geddes | Rowes Corner | Jerusalem | Scio | Manchester | Barton Hills | Lima Center | Delhi Mills | Newburg | Whittaker | Ypsilanti | Dexter | Ridgeway | Paint Creek | Britton | Tecumseh | Fourmile Lake | Eastlawn | Northfield | Dixboro | Azalia | Sharon Hollow | Willis | Oakville | Willow Run | Chelsea | Rawsonville | Lanewood | London | Emery | Sylvan Center | Frain Lake | Guthrie | Webster | Hudson Mills | Tipton | Edgewater Heights | West Sumpter | Denton | Dover | Holloway | Dundee | Notten | Cherry Hill | Roulo | Belleville | Worden | Francisco | Raisin Center | Belleville North | Birdsall | Norvell | Oak Shade Park | Martinsville | Diann | WhitmoreLake | Brookville | Sheldon | Petersburg | Hamburg | Deerfield | Maybee | Lyndon Center | Wellsville

Arriving- Healthy Carpets will arrive at your location for the cleaning within a 1 hour window unless other arrangement are made with you.

It’s a good idea to vacuum before we arrive and make sure that kids/pet toys and miscellaneous items are picked up from the floor. We carefully move all reasonable furniture under 60 lbs. and put it back in place. However, we do ask that you remove all breakables such as lamps, knick-knacks, and photo frames.  Please note we don’t open doors.  If you want a closet cleaned please make sure the closet door is open (as we do not open doors) and go over the cleaning area with the technician before the cleaning.

First scoop up any solids that have been spilled. (Loose potting soil, any solids that can be lifted. Then blot the area with white toweling. Be careful not to smudge the spot. Try our a professional stain spotter and remove the stain following the directions on the bottle. If you cannot remove the stain , call us Healthy Carpets: (734) 224-8206

Yes, having your carpet and upholstery cleaned removes many allergens and other pollutants and makes your air easier to breathe.  (Check out our allergy related article)

Wicking is a common condition that takes place when the soil has penetrated down into the backing of the carpet/padding and has returned after a professional carpet cleaning. It is very important to have your carpets cleaned every year to prevent this from happening. This is very common with berber carpet or carpet in a moist basement. The longer a stain is present the deeper it goes. Please follow the steps below if this happens.
1. Fill a spray bottle with water or the solution that Healthy Carpets provided.
2. Mist the wicking stain with the solution.
3. Blot the stain with a paper towel or microfiber cloth.
The stain will then wick into the towel.
If the stain does not come out or was never removed after a professional carpet cleaning. It is more likely a permanent stain.

Wicking explained in depth

Yes, you should remove miscellaneous items from the areas being cleaned, all knick-knacks and breakables. Pictures, lamps, etc., from tables that are to be moved.  Healthy Carpets does move most furniture under 60 lbs.

Typically, if there is ventilation in the room or it is a warm day, anywhere from 8-12 hrs depending on what type of carpet and conditions. There are some systems that don’t use steam cleaning and never get the carpets wet (Healthy Carpets DOES NOT recommend this method, carpets must get wet to get cleaned). Drying time depends on some variables such as the thickness of pile and fibers, the weather conditions and the air circulation in your home. The average carpet cleaning drying time is from 8-12 hours.

That is the million dollar question and the difference between a happy customer and a dissatisfied one. Of course there are permanent stains that can never be removed and should be addressed by your carpet cleaning professional once he looks at it. Pet urine stains, any type of artificially colored stains and many others are nearly impossible to remove but can be lightened. Stain kits are available to remove these stains but once again there are factors involved as far as longevity of the stain, volume and carpet color as well.

There is definitely a difference in what type of carpet is being cleaned and what level can be extracted. For example; Berber carpets tend to clean very well but normally have reappearing stains in the next few days after they are cleaned. Also, the frieze type of carpet can hold moisture so it must be cleaned a lower psi and done over more frequently or have an air mover readily available to dry after it has been completely cleaned. So there are differences and those should be addresses at the initial phone conversation with customer or when an estimate is being done.The stain will then wick into the towel.
If the stain does not come out or was never removed after a professional carpet cleaning. It is more likely a permanent stain.

All our cleaning compounds are all naturally made, the active ingredient in our standard detergent is citrus.  If fact we don’t even us the word “chemicals” in the office.  Our cleaning methods are 100% safe for you and your pets. (Some urine saturated situations may require us to use a enzyme to remove the odor, however that is still considered a green label.)

Spot – is any foreign material (soil, liquid, etc.) that is removable by standard cleaning methods. (The material is on or around the carpet fiber). Stain – is foreign material (soil, liquid, etc.) on carpet that is not usually removable by standard cleaning methods. (The material has penetrated “soaked into’” the fiber and has changed the color or damaged the fiber itself).Some stains may be very difficult or impossible to remove.

No, our water onboard is softened, filtered and now our new UV sanitize treatment. There may be a rare occasion when we will need to attached to your water supply.

Yes, We clean all kinds of leather. Car seats, couches, love seats, chairs, any leather you own we can clean.

This is one of the most common questions for carpet cleaning. The average dry time is 8-12 hours. We usually will included air movers and dehumidifier to expedite drying time.

Sure thing, we are open 24/7-365 days a year, however we will change an extra $80 for a Saturday or Sunday appointment.

We Offer:

  • Carpet Cleaning
  • Upholstery Cleaning
  • Tile & Grout Cleaning
  • Dryer Vent Cleaning
  • Power Washing/ Pressure Washing
  • Auto Detailing
  • Area Rug Cleaning, Pick Up Drop Off Service Available (Depending On Location)
  • Mattress Cleaning & Disinfecting

Please check out our video page to see our services in action

After the carpet dries, the bubbles or ripples should flatten out, becoming almost unnoticeable. This sometimes happens in bigger/open areas/rooms.  During the carpet cleaning, the carpet gets wet and expands.  After the carpets dries the carpet will retract and flatten back down

We cannot guarantee the complete removal of all spots or stains from the carpet. Certain substances can permanently discolor carpet fibers, and factors such as the age and type of carpet fibers also influence the outcome. Healthy Carpets will assess the situation before cleaning, but it is not always possible to determine in advance if certain spots can be fully removed.

The issue of carpets soiling faster after cleaning typically arises from residue left behind that attracts dirt. This is often caused by incomplete rinsing of soap used in the cleaning process. Our cleaning method involves a specially formulated solution and hot water extraction that minimizes residue, reducing the likelihood of dirt attraction. You can find more information about our process here

While not mandatory, it is advisable to perform a light vacuuming in the high-traffic areas before carpet cleaning. Our crew can also pre-vacuum the area if necessary. Additionally, our equipment includes vacuuming capabilities throughout the cleaning process. You can find further information here 

PLEASE NOTIFE USE BEFORE APPOINTMENT IS MADE. We cannot provide a guarantee that carpet cleaning alone will completely eliminate all fleas. We typically recommend that customers first address the adult fleas through a preferred method, which may involve seeking assistance from a professional exterminator. It’s important to note that fleas can lay eggs in various areas beyond the carpet, such as upholstery, area rugs, and pet beds. Therefore, considering treatment and cleaning for these items is advisable as well. Please read our popular article about carpet cleaning killing fleas

Healthy Carpets enzyme treatment utilizes a natural bacterial enzyme action that effectively breaks down organic odor sources like vomit, feces, urine, milk, blood, and more. This product eliminates organic odors upon contact and incorporates a neutralizer for immediate odor relief while the enzymes continue to work. For optimal odor removal, it is crucial that the product reaches all affected surfaces. However, if the source of the odor has penetrated the carpet backing and possibly the padding, we cannot guarantee complete elimination of the odor.

Our Foam Enzyme Treatment

 

We meticulously clean each grout line and tile using specialized tile and grout cleaners. Our high-pressure cleaning method, connected to our truck-mounted unit, effectively removes embedded dirt and grime from the grout lines. For more detailed information, please visit our Tile & Grout Cleaning page
Tile & Grout Cleaning Process
 

If the outside temperature is between 65-78 degrees then YES opening the windows will help decrease the drying time by up to 30%.  Any type of air flow will benefit the drying process.

We would like to clean

So you only need 1 room cleaned, well unfortunately we have to set up our equipment and travel to your location.  That said starting November 1st 2023. Our minimum cost is going to be $200.  As of right now the minimum is $159

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